In 2023, UNICOM developed an intelligent customer service system for Kinto Mobility on WeChat Official Account, significantly enhancing customer service efficiency and user experience through two main functional modules: "Intelligent Customer Service Auto-Reply" and "Corporate Image Display."
Continuous Optimization of Intelligent Customer Service Operations
The system not only automatically responds to text, images, and PDF file requests, but also establishes a comprehensive service optimization mechanism:
✓ Automatically records all customer inquiries to build a complete conversation database
✓ Regularly analyzes frequently asked questions to optimize the keyword database and standard responses
✓ Identifies unmatched questions and submits them for the company to supplement and improve the answer base
✓ Ensures up-to-date responses through a continuous update mechanism
Premium Visual Design to Strengthen Brand Image
• Strictly adheres to Jinduo Travel’s VI manual to create a unified brand-style H5 interface
• Uses dynamic page-turning design combined with exquisite visual elements to present a high-end, sophisticated corporate image
• Refines the company introduction to ensure clear and professional information delivery
• Integrates business entry points such as the short-term rental platform for one-click access to services
"The core value of this system lies in establishing a complete service optimization closed loop, automating the entire process from question collection to answer refinement, enabling continuous evolution of customer service. In addition, the meticulously designed H5 interface enhances the user experience." This solution has become an important digital tool for Jinduo Travel to improve customer satisfaction and brand image.